Frequently Asked Questions
Can I track my order?
Yes we use courier companies for all our deliveries, so you can always see where your decorations are?
Can I deliver to a PO?
Sorry no, as we don’t use Australia Post we can only deliver to an exact address.
How can I pay for my order?
The Festive store will accept credit cards through STRIPE, PAYPAL and bank transfer. If you don’t like to pay online, you can also give us a call to pay over the phone.
Can I return my product?
You can return your decorations to The Festive Store and we will give you a store credit, refund or we will attempt to repair the item where:
- The product is damaged or not working correctly
- Your decorations do not match the description provided when you purchased the item
- It is within 14 days of you receiving your order.
- You purchased your item online through our store